One-to-one programme terms

Administration Fee means two hundred dollars ($200), inclusive of GST.

Booking Confirmation means the email issued by GOTOAPPS to the Client after payment of the Fee, confirming the date, the start and finish times and the Venue of the Training Day.

Business Day means a day that is not a Saturday, Sunday or public holiday in Perth, Western Australia.

Materials means the guides, cheat sheets, templates, prompts and other documents provided by GOTOAPPS to the Client in connection with the Programme.

Non-Attendance means the Participant's failure to attend the Training Day, or the Participant being otherwise unavailable such that GOTOAPPS is unable to provide the Training Day on its scheduled date.

Participant means the one (1) individual nominated by the Client on the Sales Call to receive the Programme, and any additional individual agreed under clause 3(b) of this Schedule.

Payment Link means the single-use online card payment link issued by GOTOAPPS to the Client for payment of the Fee.

Payment Request means the Payment Link, or any other written request issued by GOTOAPPS to the Client for payment of the Fee.

Perth Metropolitan Area means the metropolitan region as described in the Planning and Development Act 2005 (WA).

Programme means the one-to-one training programme provided by GOTOAPPS to the Participant, comprising the Training Day, the Support Calls and the Materials.

Sales Call means the call between GOTOAPPS and the Client on which the Fee and the date of the Training Day are agreed.

Schedule means this Schedule 1: One-to-One Programme Terms, as amended from time to time.

Support Call means a one-to-one session of up to forty-five (45) minutes between GOTOAPPS and the Participant, conducted by video or telephone.

Support Period means the period of three (3) months commencing on the date of the Training Day.

Training Day means one (1) Business Day of one-to-one training provided by GOTOAPPS to the Participant, being the greater of:

subject to clauses 2(c) and 2(d) of this Schedule.

Venue means the Client's business premises, or an agreed suitable venue arranged by GOTOAPPS, as set out in the Booking Confirmation.

Working Hours means hours during which GOTOAPPS provides training to the Participant, excluding one (1) meal break of up to one (1) hour.

The interpretation provisions in clause 1 of the Terms apply to this Schedule.

In the event of any inconsistency between this Schedule and the Terms in relation to the Programme, this Schedule prevails.

Clauses 3(a), 3(b), 4(b), 4(c), 4(g), 4(i), 4(j), 4(k), 15 and 18(c) of the Terms do not apply to the Programme.

GOTOAPPS will provide the Participant with:

The Venue must be located in the Perth Metropolitan Area, unless otherwise agreed by GOTOAPPS in writing.

If the Training Day ends before the times or hours set out in clause 1(o) of this Schedule at the request of the Client or the Participant, or for any reason attributable to the Client or the Participant, including where the Participant has completed the training they require or leaves before the finish time, regardless of how early the Training Day ends:

If the Participant is not available at the start time set out in the Booking Confirmation, the Training Day ends at the finish time set out in the Booking Confirmation and clause 2(c) of this Schedule applies to the time lost.

The Fee is the amount agreed between GOTOAPPS and the Client on the Sales Call and is inclusive of GST.

The Fee is for the Programme for one (1) Participant. Any additional Participant is subject to additional fees, which are agreed on the Sales Call and form part of the Fee.

The Fee is payable in full, by card through the Payment Link, or by another payment method agreed by GOTOAPPS in writing.

The Fee must be paid in full prior to the Training Day. GOTOAPPS is not obliged to provide any part of the Programme until the Fee has been paid in full.

The Fee must be received by GOTOAPPS in cleared funds within forty-eight (48) hours of the Payment Request being issued, or before the start time of the Training Day, whichever is earlier. GOTOAPPS will hold the agreed date of the Training Day for the Client during that period. If the Fee is not received within that period, the date of the Training Day is released and any Payment Link expires.

The Training Day is confirmed on receipt of the Fee in full.

Where the Fee is paid through the Payment Link, the receipt issued through the Payment Link is the Invoice for the Fee. Where the Fee is paid by another payment method, GOTOAPPS will issue an Invoice on request.

The Client may cancel the Training Day by giving GOTOAPPS not less than three (3) days' (72 hours') written notice before its start time, and GOTOAPPS will refund the Fee to the Client, less the Administration Fee.

The Client may reschedule the Training Day once, by giving GOTOAPPS not less than three (3) days' (72 hours') written notice before its start time. The new date is subject to the availability of GOTOAPPS and must be agreed by the Parties in writing. Any further rescheduling is at the discretion of GOTOAPPS.

If the Client cancels the Training Day, or requests to reschedule the Training Day, less than three (3) days (72 hours) before its start time, or in the event of Non-Attendance:

Following a cancellation under this clause 4, the Client may apply to GOTOAPPS for a future Programme.

If GOTOAPPS is unable to provide the Training Day on the scheduled date, GOTOAPPS will notify the Client as soon as reasonably practicable and offer the Client a new date. If the Parties do not agree a new date, GOTOAPPS will refund the Fee to the Client in full.

Except where clause 4(c)(iii) of this Schedule applies, if the date of the Training Day changes under this clause 4, the Support Period commences on the new date of the Training Day.

GOTOAPPS is not liable for any costs incurred by the Client as a result of a change to the date of the Training Day under clause 4(e) of this Schedule, including travel costs, time away from the Client's business or the cost of other bookings.

Any notice by the Client to cancel or reschedule the Training Day must be given by email to GOTOAPPS, and is given on the date and at the time GOTOAPPS receives it.

Any refund payable under this Schedule will be paid to the Client's original payment method within ten (10) Business Days.

The Participant must book each Support Call through the booking link provided by GOTOAPPS, not less than twenty-four (24) hours before the start time of the Support Call.

The Participant may reschedule or cancel a Support Call by giving GOTOAPPS not less than twenty-four (24) hours' notice before its start time.

A Support Call that the Participant cancels with less than twenty-four (24) hours' notice, or does not attend, is taken to have been used.

Any Support Calls not used within the Support Period expire at the end of the Support Period. Expired Support Calls are not refundable and cannot be credited, exchanged, transferred to another person or carried over.

If GOTOAPPS reschedules a Support Call, GOTOAPPS will offer the Participant another time, and the rescheduled Support Call is not taken to have been used.

If GOTOAPPS does not make reasonable times available for the Participant to book the remaining Support Calls within the Support Period, the Support Period is extended for the time reasonably necessary for the Participant to book and attend those Support Calls.

The Client must hold its own paid Claude or ChatGPT account for use during the Programme. The cost of that account is not included in the Fee, and the Client is responsible for that account's terms, settings and billing.

The Client determines what information and systems are shown to GOTOAPPS or connected to the Client's AI tools during the Programme. The Client warrants that it has the right to use that information and those systems.

The Client is responsible for its own logins and passwords. GOTOAPPS will not ask the Client to disclose any password.

The Client is responsible for checking any output produced by an AI tool before relying on it or providing it to any third party.

Clause 10 of the Terms applies to the Programme. To avoid doubt, GOTOAPPS makes no representation, warranty or guarantee that the Programme will achieve any particular result, time saving or revenue for the Client.

All training, information and Materials provided by GOTOAPPS in connection with the Programme are general information only and do not constitute legal, financial, tax, security or other professional advice. The Materials are provided on an "as is" basis.

GOTOAPPS may end the Training Day or any Support Call if the Client or the Participant materially breaches this Schedule or the Terms, or behaves in a way GOTOAPPS reasonably considers abusive or unsafe. The Training Day or Support Call is then taken to have been provided in full, and no part of the Fee is refundable.

GOTOAPPS will keep confidential any information about the Client's business disclosed to GOTOAPPS during the Programme, except where the Client consents to its disclosure or disclosure is required by Law.

GOTOAPPS handles personal information in accordance with its Privacy Policy.

Except as set out in clause 8 of this Schedule, GOTOAPPS will not record the Training Day or any Support Call unless the Parties agree in advance.

GOTOAPPS may take photographs and video of the Participant during the Training Day.

The Client consents to GOTOAPPS using those photographs and video, and any testimonial given by the Client or the Participant, in the marketing of GOTOAPPS, including on its website, on social media and in advertising, without payment or attribution to the Client.

The Client or the Participant may withhold the consent in clause 8(b) of this Schedule by notifying GOTOAPPS before or during the Training Day, and may withdraw that consent for future use by written notice to GOTOAPPS. Withdrawal of consent does not apply to material published before GOTOAPPS receives the notice.

GOTOAPPS will not knowingly publish any photograph or video showing confidential information about the Client's business.

GOTOAPPS will not photograph or film any other person at the Venue without that person's consent.

The AI tools and other third-party services used by the Client during or after the Programme are supplied by third parties under their own terms. GOTOAPPS does not create, own, control, manage or maintain those tools or services, and does not claim ownership of any Intellectual Property of any third party.

The Client is responsible for its choice of AI tools and third-party services, how it uses them, the information it enters into them, and the access and permissions it grants to them.

Clause 14(a) of the Terms applies to the Programme. To the extent permitted by Law, GOTOAPPS is not liable for any Claim arising from the operation, availability, security, output or charges of any AI tool or third-party service, or from the Client's use of it.

The Client indemnifies and will keep indemnified GOTOAPPS in relation to any Claim arising from the Client's use of any AI tool or third-party service, including the information the Client enters into it and the access and permissions the Client grants to it.

Subject to clause 10(c) of this Schedule, clause 12 of the Terms applies to the Materials.

GOTOAPPS grants the Client a non-exclusive, non-transferable licence to use the Materials for the purposes of the Client's own business. The Client must not resell, republish or distribute the Materials.

Despite clause 12(b) and clause 12(c) of the Terms, any prompts, automations, documents and other works created by the Client during the Programme for use in the Client's own business are the property of the Client. This does not include the Materials or any pre-existing Intellectual Property of GOTOAPPS.

The Programme comes with guarantees under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth) that cannot be excluded. Nothing in this Schedule or the Terms excludes, restricts or modifies any right or remedy of the Client under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

GOTOAPPS may amend this Schedule from time to time. The version of this Schedule in force at the time the Client pays the Fee applies to the Client's Programme.

Clause 22 of the Terms applies to this Schedule.